Many people rely on ridesharing services, such as Uber and Lyft, to get around town. While most Uber drivers are perfectly professional, there are some horror stories out there of some less than reliable drivers.
This begs the question: What do you do if you suspect your Uber driver is under the influence of drugs or alcohol while you are in the car?
Alert the company
Uber prides itself on a zero-tolerance policy. As soon as you feel unsafe, you should instruct the driver to pull off to the side of the road. You then want to contact Uber to inform the company of the situation. You can contact a customer service representative through the app or via email at [email protected]. Hopefully, the company will take swift action to ensure the individual never drives through the app again. These actions do a lot more than ensure your personal safety. They also decrease your liability in case the driver ends up in an accident.
Contact law enforcement
Another action to take is to inform the police of the situation. The driver may beg you not to get law enforcement involved, but the last thing you want to do is let an impaired driver back on the road. In the event the intoxicated driver hurts anyone or damages property, attorneys may call you to court to testify. You may undergo questioning related to whether you knew the driver was under the influence and why you chose to get in the vehicle anyway.
Get an attorney
Lawyers can do quite a bit of digging. If an Uber driver ends up going to court, then attorneys have the power to ask for the driver’s ratings on the app. After you take a ride on Uber or Lyft, the app asks you to rate the driver and leave any comments. It is possible other passengers in the past left comments to how unprofessional or disorderly the driver was. These types of comments could make the company itself liable for the driver’s behavior. If Uber received comments about a potential problem and did nothing, then Uber may need to pay damages.